How long will my item take to arrive?
At 77 Diamonds, we take time to meticulously craft, set and polish all items by hand in our workshop in Mayfair, following your exact specifications.
As our items are custom-made, classic rings and jewellery designs will take approximately 3 to 4 weeks to be delivered, while more ornate diamond-set items can take between 6 and 7 weeks.
We will keep you informed each step of the way until your item is ready to be dispatched and delivered to you.
As we are a registered company in Germany, we are able to easily deliver jewellery to locations in the EU without any delays.
Can I receive my item any sooner?
If you need your item urgently, our team can in some cases speed up the production process. Please contact us and we will be happy to accommodate your request if possible.
Can I have my item sent to another address?
Yes, we can deliver your item to an alternate address. For security reasons, we will need some additional identification and proof of address if the payment was made by a debit or credit card.
Can I collect my item from a showroom?
Orders can be collected from our London or Manchester showrooms. Please notify our team and we will put your item aside for collection. The person who paid for the order should be the one collecting it, and we will need to confirm your identity before handing over the item.
How will my item be delivered?
Once your item is ready, we will send it via the Royal Mail Special Delivery service, fully insured and free of charge. For security reasons, there will be no indication of what the parcel contains. If you ordered your jewellery for a surprise proposal or gift, you can rest assured the item will be delivered discreetly at your convenience. Your jewellery will be beautifully wrapped and placed in luxurious packaging.
What about VAT and import duties?
You will be charged your local VAT rate of (%) directly at checkout. No import duties apply here. Please note, customers from the Channel Islands are eligible for-tax free shopping when purchasing from 77 Diamonds. For further details, please refer to our Tax and Duties Calculator.
In certain cases, you can reclaim VAT if you have a BFPO (British Forces Post Office) address. From 4th May 2021, the rules for sending and receiving mail via BFPO have changed. While we implement these changes, please contact our team to check if we are still able to offer this service.
Can I resize my ring?
Of course! Getting the most comfortable fit can be difficult, especially when you are planning a surprise proposal. For this reason, we offer a complimentary ring resize within 30 days when you receive your item. Certain items such as full set eternity rings cannot be resized and will therefore need to be exchanged.
How do I return my item?
Orders can be returned within 30 days for a full refund, including VAT. Please note that engraved rings cannot be returned. For further details, please visit our Terms and Conditions.
Instructions for returning your item will feature on your order confirmation. Our return address is listed as "Seventy Seven London" for insurance purposes. Before sending your item back, please notify our sales team by calling or emailing us at email@example.com.