VAT
There are no changes here: VAT will still be charged at checkout, as was the case before the Brexit Trade Agreement.
Customers based in United Kingdom will be subject to a VAT rate of 20%.
Duties
Import duties not applicable.
Delivery
There will be no changes to our delivery service. Most of our items are handcrafted and made-to-order, which is why we need a little extra time to create your beautiful jewellery. Due to the effect of COVID-19, please take into consideration certain delays: classic ring designs will now take approximately 3 weeks to be delivered, while our diamond-set items will take around 6 to 7 weeks to arrive.
If you do need your jewellery any earlier be sure to contact our team and we will organise a quicker delivery.
Returns and Repairs
If you are sending your item back to us for repair or a resize, it is important we keep your local customs office informed to avoid any taxes and duties. Our after sales team can organise this from start to finish, so be sure to contact us.
If you wish to return your item, we will refund you the full amount paid at checkout. However, you will need to contact your local customs office to be refunded VAT. If you need any support in reclaiming VAT in United Kingdom, please contact our customer service.